Terms of Service

Bookings & Payments

  • A 50% non-refundable deposit is required to secure your booking date.

  • The remaining balance is due 3 days before the event or content shoot.

  • Bookings are confirmed on a first-come, first-served basis.

Rescheduling

  • Clients may reschedule up to 14 days before the scheduled date without penalty.

  • Rescheduling within 14 days of the event is subject to availability and a £50 rescheduling fee.

  • In the case of emergencies, we will work with you to find an alternative date.

Turnaround Time

  • Standard delivery time for edited content is 2-3 business days after the event or shoot.

  • Expedited delivery (within 24hr hours) is available at an additional fee of £100.

Content Usage

  • Clients receive full personal and commercial usage rights for delivered content.

  • ReelVision Creations reserves the right to use content for portfolio, marketing, and social media purposes unless a Non-Disclosure Agreement (NDA) is arranged prior.

Client Responsibility

  • Clients are responsible for providing accurate event or shoot details.

  • We advise having a designated point of contact on the day for smooth coordination.

  • Any additional services requested on the shoot day may incur extra charges.

Refund Policy

  • Non-Refundable Deposit: The 50% deposit secures your booking and is non-refundable under all circumstances.

  • Cancellation by Client:

    • If cancelled 14+ days before the scheduled date, no further payments are required, but deposits will be forfeited.

    • If cancelled within 14 days, 75% of the total service fee is chargeable.

  • Cancellation by ReelVision Creations:

    • In the rare event we must cancel, clients will receive a full refund, including the deposit.

    • Alternatively, we will offer to reschedule at no additional cost.

  • Service Dissatisfaction:

    • We offer one round of free revisions on edited content.

    • Refunds will not be issued based on creative differences after services have been rendered, but we will work with you to resolve concerns through revisions.